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Question thread for October 2010; Best question wins a prize!
Topic Started: Oct 10 2010, 11:51 PM (3,105 Views)
Phild
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Only one question.

Can you please request that they invest in a new Customer Service programme as the attitude of the person on the other end is one of getting you off the phone as quick as possible and of not really being interested.

A massive difference from Panini who are always pleasant and happy to help with any queries.

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Phild
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Tollyman
Oct 11 2010, 03:54 PM
Phild
Oct 11 2010, 02:55 PM
Only one question.

Can you please request that they invest in a new Customer Service programme as the attitude of the person on the other end is one of getting you off the phone as quick as possible and of not really being interested.

A massive difference from Panini who are always pleasant and happy to help with any queries.
I don't really want to send Topps grumbles no matter how legitimate.

You can post a thread on this or email them direct with this question.

Sorry.
Not surprised that you don't want to forward it but it would be nice if someone could make them aware of their poor customer service.

The more people only give them nice and pleasant news the more they think all is rosy in their company.

I think a few people on here and elsewhere have let them know about their poor service in the past.
Edited by Phild, Oct 12 2010, 08:58 AM.

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Phild
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Good questions Andy especially on the quality control which is not good at times.


One question from me:

As Topps have the exclusive rights to the Prem league what about a set for Prem clubs made up of XI club legends and club badge so a 12 card set only available direct from the clubs themselves with the players voted for by the fans.

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