Welcome Guest
[Log In]
[Register]
| Welcome to Gamecell Forums. We hope you enjoy your visit. You're currently viewing our forum as a guest. This means you are limited to certain areas of the board and there are some features you can't use. If you join our community, you'll be able to access member-only sections, and use many member-only features such as customizing your profile, sending personal messages, and voting in polls. Registration is simple, fast, and completely free. We welcome your input and opinions, but if you're only here to strongly disagree with one of our reviews or insult our reviewer personally, then please don't bother, everyone is entitled to their opinion, and honest opinions are what this site has been built on. Join our community! If you're already a member please log in to your account to access all of our features: |
| Broken 360 | |
|---|---|
| Tweet Topic Started: Nov 5 2006, 07:32 PM (294 Views) | |
| dunkle | Nov 5 2006, 07:32 PM Post #1 |
|
Advanced Member
![]() ![]() ![]() ![]() ![]()
|
Ok my 360 is almost a launch model - so almost as I was one who ordered from Amazon and got it in December last year Just turned it on and the disc drive stuck as it was ejecting - very strange so I turned it off and back on again. All seemed fine until 5 minutes into a game the console froze Turned off and back on again - the same happened - console froze 5 minutes into a game This time upon turning off and on again I was given three red lights around the power button I have tried removing all cables and hard drive but nothing What should I do now ? Who should I contact and what will be options be ? Thanks |
![]() | |
![]() |
|
| DC-ARENA | Nov 5 2006, 07:44 PM Post #2 |
![]()
Advanced Member
![]() ![]() ![]() ![]() ![]()
|
Phone Xbox support UK. You can find the number on the website. Then sit, wait, wait some more, and hope the replacement is back before Gears comes out in 2 weeks time. I know some people that got theirs back within a week, others more like a month. Hopefully it will be a straight replacement as the launch models are known for their problems, so you should see a quick turn around. You'll keep your current HDD and PSU too, so its a straight console swop. |
| XBox Live: DC ARENA | PlayStation Network: DC_Cha_Cha_Cha | Steam: DC ARENA | |
![]() |
|
| dunkle | Nov 5 2006, 07:49 PM Post #3 |
|
Advanced Member
![]() ![]() ![]() ![]() ![]()
|
Cheers So just case calling the number and waiting I assume no cost is involved etc ? The only documentaion I have is a printed invoice that I just got from Amazon - in process of having everything pakced away ready for when I move out |
![]() | |
![]() |
|
| DC-ARENA | Nov 5 2006, 08:16 PM Post #4 |
![]()
Advanced Member
![]() ![]() ![]() ![]() ![]()
|
Nah Microsoft pay everything, including the posting of the box (for you to pack up the 360), and the courier to and from Microsoft. I wouldn't worry too much about documentation, they'll know when the console was bought, registered etc. Give them a call, just to don't expect to talk to anyone who can speak English
|
| XBox Live: DC ARENA | PlayStation Network: DC_Cha_Cha_Cha | Steam: DC ARENA | |
![]() |
|
| dunkle | Nov 5 2006, 09:17 PM Post #5 |
|
Advanced Member
![]() ![]() ![]() ![]() ![]()
|
registered ? Mmmmm I sent it off certainly but never heard anything back Ah bugger it Ill get me mum to call - blood out of a stone that women |
![]() | |
![]() |
|
| DC-ARENA | Nov 5 2006, 10:10 PM Post #6 |
![]()
Advanced Member
![]() ![]() ![]() ![]() ![]()
|
Nah taking it online will be enough, although tbh you wont even need to do that. Just give em a call, tell em its a 2005 model and they'll be fine
|
| XBox Live: DC ARENA | PlayStation Network: DC_Cha_Cha_Cha | Steam: DC ARENA | |
![]() |
|
| GTAbiker | Nov 6 2006, 12:13 AM Post #7 |
Advanced Member
![]() ![]() ![]() ![]() ![]()
|
It'll be ok, my launch machine died in march and they sent me a box to put it in. The courier picked the box up on monday morning and they delivered my new one on wednesday afternoon!! fast *touchwood* this one has been great so far. |
|
<iframe src="http://gamercard.xbox.com/GTABiker.card" scrolling="no" frameBorder="0" height="140" width="204"></iframe> | |
![]() |
|
| Jocky | Nov 6 2006, 12:25 AM Post #8 |
![]()
Advanced Member
![]() ![]() ![]() ![]() ![]()
|
Yeah, there's been so many problems that MS have officially recognised the original machines as faulty and have stepped up the replacement program. I'm expecting mine to break before long, hopefully when they've done a redesigned model that's nice and quiet that I can get it replaced with. |
![]() |
|
| Juz | Nov 6 2006, 01:32 PM Post #9 |
![]()
Graphics Whore(TM)
![]() ![]() ![]() ![]() ![]()
|
FYI - MS didn't send me the returns box when mine went tits up about a month or so ago - they said they'd stopped doing it. I have to say that I found their service exemplary, and only ever spoke to British peeps on the other end of their helpline. Whole process took ~1 week. |
| |
![]() |
|
| dunkle | Nov 6 2006, 02:50 PM Post #10 |
|
Advanced Member
![]() ![]() ![]() ![]() ![]()
|
Well the women we just had conversation could speak English but to be honest it was easier to understand the Cat than her Have talked to people who are pissed and been stabbed who made more sense Called first thing and was told to do the whole "unplug and start again" thing - said done that but they seemed not to believe me and would not deal til called back - gave ref number Gave it an hour - called back - gave ref number - stated had no record Go through it all again Wait Wait Wait Give email address Wait Wait They say will email returns procedure to me Ask for ref number They gave me same one as this morning FFS Back to waiting Going to email Amazon see what they say |
![]() | |
![]() |
|
| dunkle | Nov 7 2006, 10:13 AM Post #11 |
|
Advanced Member
![]() ![]() ![]() ![]() ![]()
|
Well still nothing However ............ Emailed Amazon around 2000hrs last night Just checked email and a replacement has been sent at 0800hrs this morning Thats service |
![]() | |
![]() |
|
| dunkle | Nov 8 2006, 06:20 PM Post #12 |
|
Advanced Member
![]() ![]() ![]() ![]() ![]()
|
Well for a very short while I was happy But seems this replacement 360 (received today) is also faulty Anyone able to advise ? The "new" console boots to dashboard fine It plays Zuma fine It plays video fine Games ? Nope - they load but they then freeze Is this a known problem ? Is there anything I can try ? Have tried using both the new and old HD - still the same also tried using the new and old PSU and still freezes |
![]() | |
![]() |
|
| DC-ARENA | Nov 8 2006, 07:52 PM Post #13 |
![]()
Advanced Member
![]() ![]() ![]() ![]() ![]()
|
TBH I am surprised Amazon sent you a console. I guess they want the old one back? Erm, advise same as original reply, call Microsoft up.. Good luck
|
| XBox Live: DC ARENA | PlayStation Network: DC_Cha_Cha_Cha | Steam: DC ARENA | |
![]() |
|
| dunkle | Nov 8 2006, 08:51 PM Post #14 |
|
Advanced Member
![]() ![]() ![]() ![]() ![]()
|
They where great when I originally contacted them Sent me replacement no problem - just asked that faulty one be returned within 30 days Problem is the "new" one is faulty too Microsoft have been useless - still waiting on the email they said they would send on Monday to give instructions how to return. Phoned them today and quoted ref number they gave me - stated have no record - hung up in disgust |
![]() | |
![]() |
|
| 1 user reading this topic (1 Guest and 0 Anonymous) | |
| « Previous Topic · Gaming chit-chat · Next Topic » |
| Track Topic · E-mail Topic |
2:25 PM Jul 11
|
Skin created by Valleri. Find more great skins at the ZB Theme Zone.





![]](http://z2.ifrm.com/static/1/pip_r.png)








2:25 PM Jul 11